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ITIL®

The IT Infrastructure Library (ITIL®) is a collection of best practices in IT Service Management. ITIL® is relevant to anyone involved in the delivery or support of IT services. Whether you're managing day-to-day IT services, or establishing and refining existing processes, ITIL® can help you apply internationally proven Best Practices for the IT services and the support you provide.

Target group
ITIL® is relevant to anyone involved in the delivery or support of IT services. Whether you are managing day-to-day IT services or establishing and refining existing processes, ITIL® can help you apply internationally proven best practice-based standards to the IT services and support you provide.

EXIN is the leading Examination Institute for ITIL® certification
EXIN is a founding member of the international ITIL® certification board, together with the UK Office of Government Commerce (OGC) and the IT Service Management Forum UK (itSMF). EXIN has played a major role in the certification of professionals in IT Service Management worldwide, by offering and modernizing the Foundation, Practitioner and Manager's Certificates in IT Service Management in over ten languages.

ITIL® V2/V3
In the past few years, ITIL has gradually transformed to meet the needs of a modern IT world. ITIL V2, a well-respected ITSM program for many years, has been updated to incorporate the latest industry expertise and knowledge in the ITIL Qualification Scheme. As a result, ITIL V3 was introduced in 2007 as a replacement for ITIL V2. Since then ITIL V3 has been improved, refined and is now in wide acceptance in the global market. The withdrawal plan for ITIL V2 is a result of feedback from the IT sector and training community gathered as part of market research conducted by the ITIL Qualifications Board.

Official announcement from OGC on the withdrawal of ITIL V2 (pdf link).
Read more about ITIL® V2 and ITIL® V3.
Download productsheet ITIL® Refresh (pdf).

Discontinuation ITIL® V2
In October 2009, the ITIL Qualification Board announced that the entire ITIL V2 program would be officially discontinued by June 30, 2011. The exams, however, will be withdrawn in phases starting this summer. The first exam to be removed is the ITIL V2 Foundation exam. As of July 1, 2010, the ITIL V2 Foundation exam will only be available to re-sit candidates. Candidates wishing to start an ITSM qualification program after that date have the opportunity to begin with the newest program ITSM according to ISO/IEC 20000 or ITIL V3, both of which are available from EXIN.

The withdrawal of other ITIL V2 exams will be handled as follows:

• V2 Foundation to cease June 30, 2010.
• V2 Manager to cease August 31, 2010.
• V2 Practitioner to cease December 31, 2010.
• Foundation Bridge to cease December 31, 2010.
  
  *All of the above will be available for re-sits until June 30, 2011.*

• Manager Bridge to cease June 30, 2011.
• Service Support and Service Delivery publications will be removed on June 30, 2011. Though in a later period, these may only be available as ‘print on demand’ or in electronic formats.
• Continued availability of all other version 2 publications will be considered on a case-by-case basis as they come up for reprint, with all being removed no later than June 30, 2011.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.

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