Summary

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:

• Introduction to IT Service Management Business and Managerial Issues
• Managing the Planning and Implementation of IT Service Management
• Management of Strategic Change
• Risk Management
• Understanding Organisational Challenges
• Service Assessment
• Understanding Complementary Industry Guidance.

In addition the training for this certification should include examination preparation, including a mock examination opportunity.

Target group

The target group of the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is:

• Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
• Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
• Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite
• This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.

Prerequisites

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications.

Candidates must have undertaken their Intermediate training with an EXIN-accredited training provider. To find an EXIN accredited training provider please use our training provider search tool.

In-course assessment / Practical assignment

Not applicable

Time allotted for examination

Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)

Examination type

Multiple choice, scenario-based, gradient scored questions.

Examination details

Number of Questions: 8
Pass Score: 28/40 or 70%.
Delivery: Online or Paper Based Examination through an Accredited Training Organisation.
Open/Closed Book: Closed Book
Qualification Level: Intermediate

Literature

The learning outcomes for this course are based on the following core ITIL V3 titles:

Service Design
Author: Office of Government Commerce
Publisher: The Stationery Office (30 May 2007)
ISBN: 9780113310470

Service Strategy
Author: Office of Government Commerce
Publisher: The Stationery Office (30 May 2007)
ISBN: 9780113310456

Service Transition
Author: Office of Government Commerce
Publisher: The Stationery Office (30 May 2007)
ISBN: 9780113310487

Service Operation
Author: Office of Government Commerce
Publisher: The Stationery Office (30 May 2007)
ISBN: 9780113310463

Continual Service Improvement
Author: Office of Government Commerce
Publisher: The Stationery Office (30 May 2007)
ISBN: 9780113310494